Feedback and Compliments
We value feedback from everyone who uses our services. It helps us recognise what we're doing well and identify areas where we can improve.
If you’ve had a positive experience with one of our services or staff members, we’d love to hear about it. Your comments are shared with our teams and can make a real difference.
Whether it’s a compliment, suggestion or concern, every piece of feedback is important to us.
“I always feel comfortable and that I trust my phlebotomist emotionally and physically.”
Patient, Adult Eating Disorder Service
“Lovely staff, service very quick and easy. Excellent.”
Patient, Enhanced Access Service
“I always feel comfortable and that I trust my phlebotomist emotionally and physically.”
Patient, Adult Eating Disorder Service
“I was able to get an appointment in just a couple of days, very little wait on the day and an efficient appointment with the GP”.
Patient, Enhanced Access Service
“Both our live in carer and I were most impressed with nurses professionalism and knowledge. She gave us information and care suggestions which we had not heard previously, and on top of this she displayed a very pleasant and engaging personality.
We are very aware of the considerable pressure under which the District Nursing Service has to work, so to encounter such outstanding service in these conditions merits special recognition.
Patient, Adult Community Nursing Service
June 2025
“I want to thank you all for your kindness, care and compassion with which you treated my wife during her last few days. Knowing that you were there at the end of the phone and knowing you would be here as soon as you could when we needed you was such a relief. You are all wonderful.”
Patient, Adult Community Nursing Service
“Everybody was kind and caring and that we just ‘care’ and it makes such a difference to not only the patient, but also family members,”
Patient, Adult Community Nursing Service
July 2025
“The doctor listened to me and gave me some very good advice. I trusted him.”
Patient, Enhanced Access Service
“you were ‘an angel arriving just as she needed one’ and how absolutely incredible you were, you made everyone feel like they were in expert hands.“
Patient, Urgent Community Response
July 2025
The patient and his wife wanted to thank the team for everything. They don’t know what they would have done without them. They said the nurses were absolutely fantastic and so caring
Patient, Adult Community Nursing Service
July 2025